Terms of Use

1. Agreement

By using Clinic Queue (the “Service”), you agree to these Terms. If you use the Service on behalf of a clinic, you confirm you are authorized to do so.

2. What the Service is

Clinic Queue provides QR / code based patient check-in and a live OPD queue for clinics. It is an operations tool — not a medical device, not telemedicine, and not emergency care.

3. Clinic responsibilities

• Keep clinic hours, fees, and doctor information accurate.
• Grant staff only the page access they need (Queue, Staff, Branding).
• Use patient data only for legitimate clinic care and operations.
• Do not share dashboard passwords publicly or with unauthorized people.

4. Patient use

Patients should scan only their clinic’s QR (or enter the correct clinic number). A token is not a guarantee of immediate consultation — wait times depend on clinic load and staff actions. For emergencies, call local emergency services immediately.

5. Acceptable use

Do not misuse the Service (spam bookings, scrape data, attempt to access other clinics’ accounts, disrupt the product, or break the law). We may suspend access that harms clinics or patients.

6. Availability

We aim for reliable uptime but do not guarantee uninterrupted service. Clinics should keep a simple paper backup process for rare outages.

7. Disclaimer

The Service is provided “as is.” To the fullest extent allowed by law, we are not liable for indirect losses, missed appointments caused by clinic operations, or clinical decisions made by doctors/staff.

8. Changes

We may update these Terms. Continued use after updates means you accept the revised Terms.

9. Contact

Questions about these Terms: see the Contact page.